CLIENT
INFORMATION
The Practice
1. Kenny Solicitors
Kenny Solicitors was founded in 2009 by Victoria and Louise Kenny. They were soon joined by Susanne Spurling, and later by their other incredible lawyers and solicitors, along with the dedicated support team who are such an important part of what we do.
What began as a small, close-knit firm has grown over the years, but we’ve stayed true to the principles we started with: providing friendly, straightforward conveyancing and wills services, delivered with a personal touch.
Our Managing Director, Louise Kenny, remains closely involved in every aspect of the business. As well as practicing conveyancer for many years she takes a hands-on approach to ensuring our clients receive the highest level of service. If you ever have a question or concern, she is always happy to speak with you.
We understand that moving home can be stressful, writing a Will or losing a loved one, whether it’s your first time or one of many. Our team is committed to guiding you through the process with clear advice, support and reassurance. We encourage you to get in touch whenever you need. You can be confident that you’ll always be met with patience and understanding.
2. Contacting Us
Telephone Calls:
Our main phone line is open from 8am to 4pm, and our direct lines from 8am to 5pm.
While we aim to answer every call, there may be times (particularly outside office hours) when you reach our voicemail. Please do leave a message and we will return your call as soon as we can.
We always try to deal with calls promptly, but very occasionally system issues or human error may mean a message is missed. If you haven’t heard back within a reasonable time, please don’t hesitate to call again - we won’t mind at all.
E Mails:
Email is generally our preferred method of communication as it allows us to respond quickly and efficiently. However, if you don’t regularly use email, we are equally happy to communicate by phone or post, whatever works best for you.
Emails received outside office hours will be picked up the next working day. While we aim to respond promptly, no system is perfect, so if you don’t receive a reply when expected, please do check that your message has reached us.
We will always acknowledge receipt of your email, even if a more detailed response needs to follow later.
Text Messages:
We don’t typically use text messaging, but in certain circumstances we may be able to arrange this if needed.
3. The Team
We spend a significant amount of time on the telephone providing advice and liaising with other solicitors, so there may be times when we’re not immediately available when you call. If that happens, please do leave a message and we will always return your call.
If there is ever anything you’re not happy with, we encourage you to let us know. It’s much easier for us to address any concerns while a matter is ongoing, rather than trying to resolve things after the fact.
We hope you’ll feel confident recommending us to family and friends, and we genuinely welcome all feedback - positive or otherwise. Your comments help us improve, so if there’s anything we could have done better or anything that would have made things easier for you, we would really appreciate hearing from you.